Detailed FAQs

  1. What is the Fincare 101 Account?
    The Fincare 101 Accounts are accounts that you can open at the click of a button from the comfort of your homes. You can open the account through the Fincare website using your PAN and Aadhaar Card and entering a few other details. So go ahead and join the digital revolution. Open your Digital Account now! (Hyper-link for account opening page)
  2. What are the features of Fincare 101 Accounts?
    Earn 6% p.a. on 101 Account balances for balances up to INR 1 Lakh. For balances above INR 1 Lakh, earn 6% p.a. up to 1 Lakh and 7% p.a. on balances over INR 1 Lakh. In order to maintain balances of INR 1 Lakh and above, the customer must ensure full KYC is done. Why do I get a full KYC done? How does full KYC happen? Opening a 101 Account using Aadhaar OTP based e-KYC
  3. How do I open a Fincare 101 Account?
    Log on to fincarebank/101Account. All you will need is your Aadhaar card and PAN card. Just follow the steps and you’re all set with your very own digital account!
  4. Am I eligible to apply for the Fincare 101 Account?
    You would need to be a resident of India and 18 years of age or above. You must have an Aadhaar registered mobile number to open the account online. For more details click here Opening a 101 Account using Aadhaar OTP based e-KYC
  5. What all can I do with my Fincare 101 Account?
    Pretty much anything! Not only do you get to enjoy superior interest rates of 6% p.a. and above, but also experience smart digital banking through the Fincare Mobile Banking App: Flexible fund transfers & SI options, Option to open FDs even with limited KYC, Convenient bill pay services, and much more. Let’s start today! fincarebank/101 Account
  6. Can I hold a 101 Account jointly with another applicant?
    Oops! The digital account is meant for a single user only. For more on Joint Accounts, click here
  7. I got disconnected from the Fincare website during my application. What do I do to continue?
    Relax! You can in most cases pick up from where you’ve left since our servers regularly back up the information irrespective of the channel you use (app or website).
  8. Can I save my application and continue later?
    Yes! The account opening process allows you to continue from the last screen you have submitted as part of account opening requirements. Remember, we are all talking smart banking here! You can in fact continue your account opening from a different channel as well!
  9. Is my information secure?
    The security of your information is of utmost importance to us. We ensure the use of strictest security standards to prevent unauthorized access to your information.
  10. How do I start using the Mobile Banking app once my account is activated?
    Once your account is active, you can download the Fincare Mobile App and create your MPIN and start using the Mobile Banking App.
  11. I don’t have a PAN card. Can I still apply for a Fincare 101 Account?
    Oops! The digital account mandatorily requires an Aadhaar card and PAN card.
  12. I don’t have an Aadhaar number. Can I still apply for a Fincare 101 Account?
    Oops! The digital account mandatorily requires an Aadhaar card and PAN card.
  1. How does the ‘Aadhaar OTP based e-KYC’ account opening work?
    The Aadhaar OTP based e-KYC account opening allows instant paperless account opening from the comfort of your home! All you need is your Aadhaar card and PAN card. During the account opening process, you’ll receive an OTP on your Aadhaar registered mobile number. The OTP will be used for authentication and identity verification to open your savings account. A customer verified through the Aadhaar OTP based e-KYC is deemed a ‘Partial KYC’ customer. Therefore, as per RBI guidelines, it is mandatory that all customers on-boarded through the Aadhaar OTP based e-KYC process, need to complete Full KYC within 1 year of onboarding with the Bank/digital account opening.
  2. How do I convert my account to a Full KYC account/ How do I become a full KYC customer?
    Full KYC requires a face to face verification and biometric authentication. You can visit the nearest Fincare branch to get a full KYC done or schedule an appointment with a Fincare Representative through the bank website (click here) or mobile app. As soon as full KYC is done, your customer number will be flagged off as a ‘Full KYC’ customer and any limitations associated with ‘Partial KYC’ customers will no longer apply. Conversion from a ‘Partial KYC’ customer to a ‘Full KYC’ customer must be done within 1 year of onboarding/digital account opening, otherwise any account including the digital account opened as part of the Aadhaar OTP based e-KYC, will be closed.
  3. What limitations will my account have?
    As per RBI guidelines, if a customer opens an account using the Aadhaar OTP based e-KYC process, the customer will be flagged as a ‘Partial KYC’ customer with following limitations:
    • Sum total of all balances (digital account plus FD, for instance) held by the customer cannot exceed INR 1 Lakh
    • Sum total of all transactions should not exceed INR 2 Lakh
    • Customer cannot avail any other borrowal account other than a term loan not exceeding INR 60,000 in a year

    The customer must get his/her Full KYC done for the above limitations to not apply. Click here to know more 1How can I convert my account to a Full KYC Account?

  4. I have not received my Aadhaar OTP. What do I do?
    Please make sure that your mobile number is registered with Aadhaar. If not, press the resend button and wait for a few minutes.
  5. Can I use a different name from the one on my Aadhaar card?
    Oops! Our Aadhaar based process will require you to open an account using the name and details that you’ve registered with the Aadhaar database
  6. My current address and Aadhaar address are different. What do I do?
    You can enter your alternate/current communication address as part of the account opening flow.
  7. Why do I need to add a nominee to my account?
    Adding a nominee is recommended since in the unfortunate event of an accident and untimely death, the funds in your account will be transferred to your nominee quickly and easily.
  1. How can I deposit money into my 101 Account?
    You can deposit money during the account opening process via payment gateway using your debit card or net banking. You can also transfer money from another account through NEFT/IMPS/UPI at any point of time.
  2. How much money can I deposit into my 101 Account?
    Your 101 Account got opened using an Aadhaar OTP verification. A customer on-boarded through Aadhaar OTP verification is called a ‘Partial KYC’ customer till a face to face meeting is scheduled with one of our representatives to complete ‘Full KYC’. If you are a ‘Partial KYC’ customer, you are subject to the following balance and transaction limits-
    • A maximum balance of INR 1 Lakh at any point of time across all your deposit accounts with Fincare Small Finance Bank.
      •  Example 1 : If you have a 101 Account alone you can at any point of time have a maximum balance of INR 1 Lakh
      •  Example 2 : If you have a 101 Account and you wish to open a TD through your 101 Account, the aggregate balance of both these deposits at any point of time cannot exceed INR 1 Lakh
    • Maximum credit of INR 2 Lakhs into your deposit accounts with Fincare Small Finance Bank.

    To have these limits lifted, schedule a meeting with our customer representative (Click here) to complete your ‘Full KYC’.

    Also as per RBI guidelines, you must complete your ‘Full KYC’ within a year of opening your 101 Account.

  3. Can I fund from any account
    You can fund from any account so long as it is your own bank account held with another bank
  1. How can I convert my account to a Full KYC Account?
    Full KYC requires a face to face verification and biometric authentication. You can visit the nearest Fincare branch to get a full KYC done or schedule an appointment with a Fincare Representative through the bank website (click here) or mobile app. As soon as full KYC is done, your customer number will be flagged off as a ‘Full KYC’ customer and any limitations associated with ‘Partial KYC’ customers will no longer apply. Conversion from a ‘Partial KYC’ customer to a ‘Full KYC’ customer must be done within 1 year of onboarding/digital account opening, otherwise any account including the digital account opened as part of the Aadhaar OTP based e-KYC, will be closed.
  2. Will I receive a confirmation call about my appointment?
    One of our customer executives will call you to confirm the time of visit and your address of visit.
  3. Can I reschedule the appointment?
    You can request the rescheduling of your appointment. Click here
  4. Your customer representative missed my appointment. What do I do?
    Oops! We apologize for the convenience. We will check with our executive and let you know why this happened. Our representative will call you to reschedule the appointment. Alternatively, you may reschedule the appointment by clicking here
  5. How does the Full KYC verification process work?
    Our customer representative will do a biometric authentication and we aim to complete the Full KYC verification process under 2 minutes. Although not required, it will be a good idea to keep your Aadhaaar card and PAN card handy during the verification process.
  6. What documents will be required for Full KYC verification?
    Although not required, it will be a good idea to keep your Aadhaaar card and PAN card handy during the verification process.
  7. Is Aadhaar a mandatory document for opening both a Partial/Full KYC Account
    Having an Aadhaar number is mandatory for both a Partial KYC as well as Full KYC Account
  8. How much time will the verification process take?
    Our customer representative will do a biometric authentication and we aim to complete the Full KYC verification process under 2 minutes.
  9. How much time post verification do I wait to use my Full KYC Account/ When will the Full KYC Account be activated post field verification?
    All limitations associated with a ‘Partial KYC’ customer will be lifted as soon as Full KYC is done and you are tagged as a ‘Full KYC’ customer.
  10. Is it mandatory to meet a Fincare customer executive representative to use a 101 Account?
    You can open and use your 101 Account using ‘Aadhaar based OTP’. However, you would have to meet a Fincare customer representative within 1 year of opening the account to become a ‘Full KYC’ customer. Click here (How does the ‘Aadhaar OTP based e-KYC’ account opening work?) to know more.
  1. What is an MPIN and why do I need to set one?
    An MPIN is a mobile banking personal identification number. You need your MPIN to log into your Mobile Banking App and enjoy banking at your fingertips.
  2. How do I create my MPIN?
    You can create your MPIN when you download your Mobile App.
  3. What if I forget the MPIN?
    You can reset your MPIN through the Mobile App itself by clicking on Forgot MPIN.
  4. What details will I need to reset/set my MPIN?
    You will need your registered mobile number, customer Id and date of birth.